An Open Letter to Time Warner Cable

Here is a copy of what I sent to Time Warner Cable moments ago...

To whom it may, but probably doesn’t, concern…

As a Time Warner customer for many years, I have always been happy. Well, happy until the last eight weeks or so.

For the past eight weeks, I have been trying to get my cable line upgraded so my internet and phone connection do not go down multiple times a day.

In addition to the several online chats (all documented) with your online technicians, we have had two service calls about our internet dropping with frequency…One on 6/29/11 and another on 7/6/11.

On July 6^th I was promised by the service guy, Mike, that we would have our cable line upgraded in a week or so. He did his job, and put in a line upgrade request while he was here. 

Needless to say, on your end, it has not happened, and sadly, I do not expect it to be done in the near future, because well…

Your oversized communications conglomerate only cares about new customers and doesn’t give a crap about existing, “been there for years”, customers.

Along with the anger I feel toward your company, I also laugh, because when I see your commercials come on TV (when my cable is working) where you advertise your “24/7 support”, I say to myself:

“Self, if only that were true; however, your $130.00 a month or so, is but a joke to them, and I and others like me, are but a mere punch line.”

I spoke to the apartment complex manager today (7/20/11) to see if she had been contacted by you to access the apartment above me in order to affect repairs two weeks after your promise.

She said:

“Matt…No, in fact I have been on them (TWC) for two years to upgrade the entire complex.”

Call me crazy, but I don’t consider that 24/7 support. I don’t consider that any support. I consider that, bullshit.

I edit/write two daily websites and do a twice weekly internet radio show and will be promoting your intransigence and lack of caring in this matter until hell freezes over or my connection gets fixed.

In addition…

I am organizing an informational picket outside of your Springfield, Ohio office located at 22 S. Limestone St. to voice my displeasure and the displeasure of others on August 3, 2011.

You have let me down, and seriously, you just don’t give a damn.

Matt Mahoney

2680 E. High St. Apt. 102

Springfield, Ohio 45505

Acct. Telephone number: 937.324.1798